Support > Ticket Department

The settings for the Ticket Department are controlled by the Prianto Admin.

Ticket Department settings are required to refer the ticket to the relevant department when a ticket is created.

To get to the Ticket Department settings, please follow the following path:

Settings > Support > Ticket Department

Bild einfügen

Ticket Department Name: A meaningful name for a department.

Description: A meaningful description for the relevant department.

Ticket From Name: The From Name is shown in the email head of the outgoing email.

Ticket From Email ID : This email address is shown as sender in the email header.

Action: Click on three dots under Action to Edit the given departments.

Bild einfügen