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When can the MFA be reset?  & How to reset MFA?

If the end customer has problems with multi-factor authentication, such as having deleted their account in the app, they can contact the partner to reset the MFA. The prerequisite for a reset is that the MFA process has already been completed once.


To reset the MFA for the end customer, click on the following path:  Accounts > Customers > List

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Use the filter on the left to identify the correct end customer and click on the three dots under Action. Now click on Reset MFA. 

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