Support > Tickets > Merge Tickets

To get to Merge Tickets, please ~~follow~~use the following path:

Support > Tickets > List

Merge Tickets is a useful tool to summarize concerns. It can happen that more than one ~~Ticket~~ticket will be created for the same request. Therefore ~~Merging~~merging ~~Tickets~~tickets prevents duplicate processing.

Bild einfügen

To find the ~~Tickets~~tickets you want to merge, use the filter option on the left hand side. To ~~Merge~~merge ~~Tickets,~~tickets, mark the checkboxes of the ~~Tickets~~tickets you want to merge and click on the blue button above+~~Merge.~~Merge or under Important Links on the left-hand side.

Bild einfügen

A window will ~~appear,~~open, click OK to ~~Merge~~merge the tickets. The Tickets will be merged and the ticket receives the ticket number as well as the time and date of the oldest ticket.

Bild einfügen