Support
here you can find information about the processes of the rab "Support" in the menu bar of your partner marketplace.
Support > Tickets > List
To view all tickets use the following path: Support > Tickets > List To find a ticket,...
Support > Tickets > Create
You can create a ticket on behalf of the end customer. As soon as the Customer ID / Username fi...
Support > Tickets > Change Ticket Status
To change the Ticket Status, please use the following path: Support > Tickets > List Sele...
Support > Tickets > Move ticket to another department
To move tickets to another department, please use the following path: Support > Tickets > List ...
Support > Tickets > Assign ticket to a person
To assign Tickets to another user/admin, please use the following path: Support > Tickets > Lis...
Support > Tickets > Merge tickets
To get to Merge Tickets, please use the following path: Support > Tickets > List Merge Tickets...