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To change the Ticket Status, please use the following path: Support > Tickets > List  Select the ticket for which you want to change the status. Use the filter on the left-hand side. Mark the corresponding ticket.  If you want to change the ticke...

To move tickets to another department, please use the following path:  Support > Tickets > List Use the Filter with the corresponding parameters to find the tickets you are looking for.  Mark the checkbox of the ticket you want to move.  Then Click o...

To assign Tickets to another user/admin, please use the following path:  Support > Tickets > List With this function, a ticket can be assigned to a specific user, not to a general department. Some tickets require certain experts, so this function get the pro...

To get to Merge Tickets, please use the following path:  Support > Tickets > List Merge Tickets is a useful tool to summarize concerns. It can happen that more than one ticket will be created for the same request. Therefore merging tickets prevents duplicate...

To view all tickets use the following path:  Support > Tickets > List To find a ticket, you can use the filter section or the advanced search on the left-hand side. To customize your subjects you can use the hamburger menu on the upper right sight.  ...

You can create a ticket on behalf of the end customer.  As soon as the Customer ID / Username field is filled in, the communication is sent to the email address provided.  To create a Support Ticket, please follow one of the following path: Support > Ticket...

With titles, tickets can be further assigned for specific departments, so therefore the problem of the ticket can be described more precisely.  To see the Ticket Title settings, please use the following path:  Settings > Support > Ticket Title Click o...