Settings > Support > Ticket Title

With titles, tickets can be further assigned for specific departments, so therefore the problem of the ticket can be described more precisely. 

To see the Ticket Title settings, please use the following path: 

Settings > Support > Ticket Title

Click on the three dots under Action for the respective department name and then on View. 

Please note that the settings for the ticket title are controlled from Priantos Admin Panel. If adjustments are necessary from your side, please contact us.

The ticket title is visible when creating a support ticket after selecting the department and is a mandatory field that describes the problem in more detail.