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Have you already created a role? Then you can now create additional users if you have not already done so in the Getting Started Wizard.  Use the following path:  Settings > User Management > Users In the overview you will find the Name, the Username...

Click on the three dots under Action and then select Edit.  Under Markup, enter the corresponding percentage that applies to your purchase price and click on Update to save data.  A pop-up opens, in which you must specify how the markup is to b...

Click on the link under offer group to get to the overview of all articles.  In terms of the overview, you again have various options.  Option 1) Click on the following link to Export or Import via Excel Sheet. Export or Import Pricing via Excel Shee...

Perhaps it is easier for you to work with an excel table. Therefore, we will first show you how the export works.   Your starting point is the page with the offer group. Click on the linked name under offer group.  You can use the blue button or Expo...

With the bulk update option, you can make items visible or invisible on the Marketplace.  Click on Bulk Update on the left-hand side.  Enabel All - You can use Enable All to display all items on the Marketplace. It is not necessary to mark the items fo...

In terms of the overview, you again have various options to come to product details or to the pricing for each product.  Click on the corresponding linked offer name to come to the details of the product.  Or click on the three dots under Action, then Edit...

There are no invoices in the Marketplace, invoices are created in the partner's ERP system. Therefore, everything that has to do with invoices has been renamed Order Summary.  If you would like to view all your order summaries, click on the following path:  ...

If you would like to analyze information about your customers you can use the following link:  Reports > Accounts > Customers  The file will then be output as an Excel file.  Click on the blue button Export or use Export List under Important Links.  ...

When does a website need cookie banners?If personal data is collected or stored and passed on to third parties, users must be informed of this. Use the following path to create you cookie banner:  Settings > Marketplace CMS > Cookie Consent Management I...

There are no invoices in the Marketplace, invoices are created in the partner's ERP system. Therefore, everything that has to do with invoices has been renamed Order Summary.  The file that is created is output in Excel.  To get an evaluation of all your ord...

To get an evaluation of all your orders, use the following path:  Reports > Billing > Orders Click on the blue button Export or use Export List under Important Links.  A popup opens, from here you can select which data you would like to have dis...

In the best case, you have already made this setting/request in the Getting Started Wizard.  However, if you have forgotten to send the request for the products you want to sell, you can do so using the following path. This also applies if you want to sell ot...

Here you can report all subscriptions. Would you like to analyze more information about your subscriptions? Then you can do this under the following path:  Reports > Subscriptions  Choose between My Subscriptions and My Customer Subscriptions at the to...

Would you like to analyze more information about your support tickets? Then you can do this under the following path:  Reports > Support > Ticket Report Use the Filter Section on the left-hand side and select whether you want to evaluate tickets or rep...

If the Prianto Wiki is not sufficient, you are welcome to get further information from the programmers' Wiki, please use the following link: Help > Knowledgebase Use the search function at the top right or click on the respective tabs on the left-han...

To get more help you can also watch videos of the programmers, click on the following path: Help > Video Tutorials Use the corresponding area on the left-hand side to filter.

To change the Ticket Status, please use the following path: Support > Tickets > List  Select the ticket for which you want to change the status. Use the filter on the left-hand side. Mark the corresponding ticket.  If you want to change the ticke...

To move tickets to another department, please use the following path:  Support > Tickets > List Use the Filter with the corresponding parameters to find the tickets you are looking for.  Mark the checkbox of the ticket you want to move.  Then Click o...

To assign Tickets to another user/admin, please use the following path:  Support > Tickets > List With this function, a ticket can be assigned to a specific user, not to a general department. Some tickets require certain experts, so this function get the pro...

To get to Merge Tickets, please use the following path:  Support > Tickets > List Merge Tickets is a useful tool to summarize concerns. It can happen that more than one ticket will be created for the same request. Therefore merging tickets prevents duplicate...