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Provide Marketplace Link To End Customer
How can I provide my end customer with the link to my Marketplace? Option 1) You will receive the link to your Marketplace with the welcome email after completing the getting started wizard. In this email you will receive the link to your Marketplace, w...
Registration Process End Customer
There are two different ways in which the end customer can register. Option 1 He can click on Buy Now under the products on your Marketplace. The end customer is then redirected to the order configuration page. If the selected item is to be placed...
Language settings
Customers can choose from ten different languages in their customer portal. To do this, the end customer can click on the globe in the top right-hand corner. After clicking on the globe, a list of the languages available in the portal opens. The en...
My Dashboard
After the end customer has logged in, the dashboard is displayed first. Various functions are available from here. Billing Summary To the right of the name Billing Summary end customer will find Settings. Further end customer can access the following funct...
End Customers My Services > List / Search Services
To find the list of your services, please follow the path below: My Services > List/Search Services. Here you can see a summery of all your services provided. The information available here is described below:Service Name: Name of the purchased produc...
End Customers My Billing > Ledger
To get your End Customer to his Ledger page, please let him follow the path below in his member panel: My Billing > Ledger Transactions are mentioned here, no payments are processed via the member panel. Please pay attention to this. Here, your end cust...
End Customers My Support > List/Search Tickets
If your end customer would like to see which tickets have already been created by him or which tickets have been created in general, he can use the following path to view them. My Support > List/Search Tickets The following information is displayed. ...
End Customers My Billing > Order Summary
Please note that no invoices are created in the marketplace. The invoices are sent from your respective ERP system (partners ERP system). Order confirmations are displayed instead of invoices. The end customer can use the following path to view all their ord...
End Customers My Billing > Orders
So that the end customer can see all his orders at a glance, he can use the following path: My Billing > Orders He can view the following information here, such as order number or order date. The status and amount of the order are also displayed. Depe...
End Customers My Billing > Services due for Renewal
Over the course of time, various license models will be activated. With further license models, all licenses that are due for renewal are displayed here. No licenses for renewal are displayed here for the first vendor Paramount Software Ltd - Macrium Reflect...
End Customers My Billing > Place New Order
There are several ways for your end customer to create a new order. One of the options is to use the following path: My Billing > Place New Order The shopping cart opens and displays the items available for purchase for the end customer. A search fun...
End Customers My Support > Request Support
The end customer can use the following path to create a support ticket. My Support > Request Support If your end customer's request concerns a specific license, the corresponding license can be selected via Choose Service drop-down. Otherwise None can...
End Customers My Support > Email Logs
All emails generated from the member panel are archived in the email logs. Here, for example, it can be traced whether the email was created and sent by the system, even if the recipient claims otherwise. To check email logs use the following path: My Supp...
End Customers My Support > Reply Ticket
Perhaps your customer is not satisfied with your response to their ticket? Then your end customer can of course reply to a ticket. He can use the following path to do this: My Support > List/Search Tickets The end customer is now taken to the overvi...
End Customers My Support > Close Ticket
As soon as a request has been successfully completed, it is advisable to close the ticket. The end customer can use the following path to do this. My Support > List/Search Tickets The customer is now taken to the overview of all tickets. To close a ...
Billing > Orders > Approve an Order
As soon as an order has been placed by the customer, it must be confirmed accordingly. To call up the corresponding order, use the following path: Billing > Orders > List Based on the status you can see which orders have not yet been confirmed. The...
Billing > Orders > Edit End Customer Order
You have the following options of editing an end customer's order before approval. Change Quantity Adjust rate or amount Grant discount Add additional information PO number transfer Use the following path to access the respective order: Billing > ...